Privacy Policy

Last updated: June 2026

This Privacy Policy explains how LUMÉ ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from our store. We are committed to full compliance with the EU General Data Protection Regulation (GDPR).

1. Who We Are

LUMÉ is the data controller for your personal information. If you have questions about this policy, contact us at: support@lume-skin.com

2. What Data We Collect

• Name, email address, shipping and billing address
• Payment information (processed securely — we never store card details)
• Order history and purchase behaviour
• IP address and browsing data via cookies

3. Why We Collect It

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To provide customer support
• To improve our store and product offerings
• To send marketing emails (only with your explicit consent)

4. Legal Basis for Processing

We process your data on the basis of: contract performance (order fulfilment), legal obligation (accounting, tax), and legitimate interest or consent (marketing).

5. Data Sharing

We share your data only with trusted third parties necessary to run our business: our shipping partner, payment processors (Shopify Payments / PayPal / Stripe), and our dropshipping supplier. We never sell your data.

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes above, or as required by law (typically 7 years for financial records).

7. Your Rights (GDPR)

You have the right to: access your data, correct inaccurate data, request deletion ("right to be forgotten"), object to processing, and data portability. To exercise any right, email us at support@lume-skin.com. You also have the right to lodge a complaint with your national data protection authority.

8. Cookies

We use essential cookies for store functionality, and optional analytics/marketing cookies. You can manage your cookie preferences at any time via our cookie banner.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.